privacy policy

This policy explains how the Faten Magdy platform via FatenMagdy.com handles personal data when you visit the site, create an account, purchase a program, book a session, fill out a form, or contact us.

• The Faten Magdy platform acts as the entity responsible for determining the purposes and methods of processing data for its services, with the assistance of service providers when needed.
• This policy does not cover the practices of independent third-party sites or tools that you visit through external links.

• Directly from you when registering, paying, booking, filling out forms, submitting an assignment or contacting support.
• Automatically from the device, browser, cookies, logs, protection and performance.
• From the service providers you use to complete payments, log in, attend meetings or receive messages.
• From advertising or social media platforms when you interact with a campaign and that platform allows sharing specific data according to your settings.

• Create and verify the account and enable access to programs and content.
• Processing orders and payments, issuing records and invoices, and combating fraud.
• Managing bookings, sending reminders, session links, and operational updates.
• Monitoring progress, providing correction and support, and personalizing the learning experience.
• Responding to inquiries, complaints, and rights requests.
• Protecting the site and accounts, detecting malfunctions and abuse, and improving performance.
• Measuring the effectiveness of pages and campaigns and improving services using aggregated or limited data whenever possible.
• Sending marketing content or offers where there is appropriate consent or legal basis, with a means of unsubscribing provided.
• Compliance with legal, accounting, tax obligations or orders from competent authorities.

We process data to the extent necessary and on a suitable basis in accordance with applicable law, such as:

• Execute a contract or take steps you requested before contracting, such as creating an account, making a payment, accessing and booking.
• Your consent, especially for certain cookies, marketing messages, or session recording when necessary.
• Legitimate interests, such as securing the platform, preventing fraud, improving service and responding to users, after balancing them with your rights.
• Legal obligation, such as keeping certain transaction records or responding to a valid legal request.

• Sensitive payment data is often processed directly by the payment gateway, and we do not usually receive the full card number or security code.
• When you use login via a third-party provider, we may receive your name, email, account ID, and picture according to the permissions you agree to.
• When booking a session, the necessary data may be shared with a calendar, meetings, or messaging tool to create the appointment and send its link.
• We do not record a one-on-one session without clear notice and obtaining consent when required.

• Files required for login, cart, payment, security and saving language preferences.
• Measurement and performance files to understand page usage and improve speed and user experience.
• Marketing files — when used — to measure campaigns and display more relevant content, according to the available consent settings.
• You can manage cookies from your browser settings or the site's consent tool, but disabling necessary cookies may affect some functionality.

We do not sell your personal data. We may share the minimum necessary with:

• Hosting providers, course management, forms, mail and messaging, and customer service.
• Payment gateways, accounting and fraud prevention service providers.
• Meeting, calendar, analytics and marketing tools when used.
• Professional advisors or competent authorities when necessary to protect rights, enforce the law or respond to a binding request.
• A party acquires the project or part of it, while continuing to protect data and notify users when necessary.

Some technology providers may use servers or support teams outside your country. When international data transfers occur, we strive to use trusted providers and take appropriate safeguards in accordance with the nature of the data and applicable law.

• We retain data for as long as necessary to provide service, manage the account, and offer support.
• We may retain records of orders, invoices, and communications for a longer period for legal, accounting, and dispute resolution purposes.
• Data is deleted or anonymized when it is no longer needed, unless there is a legitimate legal reason to retain it.
• Backups may take a limited additional time before complete periodic deletion.

• We use reasonable technical and organizational procedures to minimize the risk of unauthorized access, use, or modification.
• Access to data is limited to those who need it to perform their work or provide the service.
• No electronic method is 100% secure, so you should also use a strong password and not share login details.
• The information you provide in consultation shall be treated with reasonable professional confidentiality, with exceptions imposed by law or required to prevent serious harm.

Depending on the applicable law and your circumstances, you may be entitled to request:

• Find out if we process your data and get a copy of it.
• Correcting inaccurate data or completing what is missing.
• Data deletion or restriction of processing in cases permitted by law.
• Objecting to some aspects of the processing or withdrawing consent without affecting the previous processing.
• Obtain your data in an organized format or transfer it where applicable.
• Submit a complaint to the competent data protection authority.

We may request information to verify identity before processing an order, and we may retain what is necessary to fulfill a legal obligation or to prove a transaction.

• You will receive the necessary messages related to account, order, booking, security or change of service even if you have not subscribed to the marketing.
• You can cancel marketing messages via the cancellation link or by direct request via WhatsApp.
• Updating all the lists may take a short amount of time, but we will honor your request as quickly as possible.

The services are primarily intended for adults and professionals. We do not knowingly collect data from a minor without parental consent when required. If you believe a child has provided their data without proper consent, please contact us to investigate.

The website or messages may contain links to external tools or websites. These services have their own policies, and we recommend you read them before submitting your data.

• We may update this policy when services, tools, or legal requirements change.
• The date of the last update is displayed at the top of the page, and significant changes or a request for new approval will be highlighted when necessary.
• Continued use of the site after the update takes effect means that future use will be subject to the new version, without prejudice to previously established rights.

To request access, correction, deletion, or objection, please contact us via WhatsApp at the number provided. +20 10 06273885Please provide the email address or phone number associated with the account and the type of order.

We will review the request and respond within a reasonable timeframe according to its nature and legal requirements, and we may request reasonable proof of identity to protect your account.